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Every dealership needs a way to manage inventory, transactions, and daily operations. But running a successful dealership takes more than managing records.
DX1 helps dealerships manage operations through a dealership management system.
Virtual Dealer 360 helps dealerships create those same opportunities and turns them into better customer experiences, more efficient operations, and better business decisions.
Take Virtual TourEvery dealership has inventory. Every dealership has a DMS. Every dealership has operational processes.Those systems are essential to running the business.
But customers don’t experience your inventory software or accounting system.They experience your people. Your communication. Your responsiveness. Your follow-up. Your buying experience.
Virtual Dealer 360 was built because we believe dealership software should connect every customer interaction—not simply manage dealership transactions.
| Capability | Typical DX1 Experience | Best Choice Virtual Dealer 360 |
|---|---|---|
| Website & Lead Generation | Strong website & lead capture | Included & connected |
| Lead Management | Lead tracking & workflow | Included & connected |
| Customer Relationship Management | Operationally focused | Complete customer lifecycle |
| Customer Communication | Basic communication tools | Centralized Call, SMS, Email & AI |
| Sales Pipeline | Lead progression | Complete sales pipeline & accountability |
| Customer History | Transaction-focused | Every interaction connected |
| Marketing | Website & digital marketing | Connected to CRM, communication & reporting |
| Reporting & KPIs | Operational reporting | Dealership-wide visibility |
| DMS Strategy | Built around the DMS | Integrates with leading DMS platforms, including DX1 |
| Rental Operations | Additional software required | Available when needed |
| Overall Experience | Manage dealership operations | Manage the complete customer journey |
A CRM shouldn’t simply store leads.It should help your dealership operate.Virtual Dealer 360 connects every interaction throughout the customer relationship so your team always has complete context.
Instead of searching through multiple systems, every department works from one connected customer record. Sales teams have the information they need, managers gain accountability, and ownership has visibility across the dealership.
Virtual Dealer 360 was built around everything that happens after someone becomes a lead. From your website and CRM to customer communication, inventory, sales management, reporting, AI-powered automation, DMS integrations, and long-term customer relationships, every major part of your dealership works together in one connected platform.
May Be a Good Fit If:
May Be a Better Fit If:
Take a virtual tour and discover how Virtual Dealer 360 helps dealerships connect every stage of the customer journey while integrating with the dealership management system that best fits their business.
Take Virtual TourBoth platforms are built specifically for dealerships, but they emphasize different priorities. DX1 is centered around dealership management and operational workflows. Virtual Dealer 360 is centered around the customer relationship, connecting your website, CRM, customer communication, marketing, reporting, AI-powered automation, and dealership operations into one connected platform.
Not necessarily. Virtual Dealer 360 integrates with leading dealership management systems, including DX1, allowing your dealership to keep the DMS that best fits your business while improving the customer experience.
Yes. Virtual Dealer 360 includes a complete CRM designed to manage the entire customer lifecycle—from the first inquiry through sales, follow-up, repeat business, and long-term customer relationships.
Yes. Phone calls, text messages, emails, appointments, notes, reminders, and AI-powered conversations remain connected within each customer record, giving your team complete visibility into every interaction.
Yes. Virtual Dealer 360 helps dealerships automate customer communication through email, SMS, reminders, workflow automation, and AI-powered customer interactions, helping your team respond faster while maintaining a consistent customer experience.
Many dealerships want more than operational software. They want one connected platform that improves customer relationships, centralizes communication, connects marketing to sales, strengthens accountability, and gives ownership complete visibility into the entire customer journey.
For many dealerships, yes. Virtual Dealer 360 combines dealership websites, CRM, customer communication, inventory management, marketing, reporting, DMS integrations, AI-powered automation, and optional rental management into one connected platform.
Yes. Inventory management is connected to your website, CRM, customer communication, reporting, and dealership operations, allowing your team to manage inventory while keeping every customer interaction connected.
Virtual Dealer 360 supports golf cart, powersports, trailer, equipment, boat, and RV dealerships.
The best way to experience Virtual Dealer 360 is to take a virtual tour and see how one connected platform helps dealerships improve customer relationships, streamline operations, and grow with confidence.
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